Refund policy
Return and Refund Policy
Effective Date: 10/01/2025
1. Scope and Intent
This Return and Refund Policy applies to all purchases made through the ProGolfSimulatorShop website located at www.ProGolfSimulatorShop.com (“Website”).
2. Contact Information
For questions about returns and refunds, please contact our Customer Service team:
• Email: support@progolfsimshop.com
• Phone: 402-414-0591
• Address: 1720 O Street, Auburn, NE, USA
Hours: Monday–Friday, 9 AM to 5 PM CST
3. Return Eligibility
Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below.
3.1 Conditions for Return
• Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
• Original Packaging: The item must be in the original packaging, with all labels and tags attached.
• Proof of Purchase: A receipt or proof of purchase is required.
4. Return Process
4.1 Initiating a Return
To initiate a return:
1. Contact Customer Service:
• Email us at support@progolfsimshop.com or call 402-414-0591 within 30 days of receiving your order.
• Provide your order number and a detailed reason for the return.
2. Return Authorization: After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.
4.2 Preparing Your Return
1. Package the Item Safely:
• Securely pack the item in its original packaging.
• Ensure all accessories, manuals, and free gifts are included.
2. Include Documentation: Include the return authorization form and any necessary supporting documents or images.
3. Attach Shipping Label: Download and print the return shipping label provided in our email and affix it to the outside of the package.
4.3 Shipping the Return
• Shipping Method: Use a trackable courier service (e.g., USPS, UPS, FedEx).
• Ship the package within 7 days of receiving the return authorization.
• Use a trackable shipping method to ensure your package arrives safely.
• Return Window: Ship the item within 14 days after receiving the return authorization.
5. Return Shipping Costs
• Customer Responsibility: All return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
6. Specific Return and Refund Conditions
6.1 Returns Due to Change of Mind
• Eligibility: Items must be unused, undamaged, and in original packaging. Return request must be made within 30 days of receipt.
• Refund: A refund will be issued to the original payment method, minus any applicable restocking fees.
6.2 Defective or Damaged Goods
• Notification: Contact us within 48 hours of receiving the item.
• Documentation: Provide photos or videos of the defect or damage.
• Resolution: We will offer a replacement or full refund, including return shipping costs.
6.3 Incorrect Product Received
• Notification: Inform us immediately upon receipt.
• Resolution: We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.
6.4 Product Never Arrived
• Notification: Contact us if your product does not arrive within the estimated delivery time.
• Resolution: We will initiate an investigation with the carrier. If confirmed lost, we will offer a full refund or send a replacement.
6.5 Order Cancellation
• Before Shipment: You can cancel your order for a full refund if it has not yet been shipped.
• After Shipment: If the order has already been shipped, please follow the return procedure after receiving the product.
7. Exceptions to the Return Policy
The following items are non-returnable and non-refundable:
• Custom or Personalized Products
• Perishable Goods (e.g., food, flowers, newspapers, magazines)
• Intimate or Sanitary Goods (e.g., underwear, swimwear, personal care items, unless unopened and unused)
• Gift Cards and Downloadable Software Products
8. Refunds
8.1 Refund Conditions
• Approval: Refunds are issued after we receive and inspect the returned item.
• Notification: We will notify you via email regarding approval or rejection of your refund.
• Condition: Items must meet the return eligibility criteria outlined in Section 3.
8.2 Refund Processing
• Method: Refunds will be processed to the original payment method used at time of purchase.
• Time Frame: It may take up to 14 days for the refund to appear in your account, depending on your bank or card issuer.
8.3 Partial Refunds
Partial refunds may be granted in certain situations:
• Condition Issues: Items not in original condition, damaged, or missing parts for reasons not due to our error.
• Late Returns: Items returned more than 30 days after delivery.
9. Exchanges
• Eligibility: We replace items if they are defective, damaged, or incorrect.
• Process: To request an exchange, contact us at support@progolfsimshop.com.
• Shipping Costs: For defective or incorrect items, we cover shipping. For change-of-mind exchanges, customers cover shipping.
10. Timelines
• Return Window: Returns must be reported and shipped within 30 days of receiving the product.
• Return Processing: After receiving and inspecting the returned item, we will process the refund within 14 days.
• Refund Period: It may take up to 14 days for the refund to appear in your account after approval.
11. Legal Rights
This Return and Refund Policy does not affect any statutory rights you may have under applicable law.
12. Questions and Support
For more information, please contact our Customer Service team:
• Email: support@progolfsimshop.com
• Phone: 402-414-0591
Address: 1720 O Street, Auburn, NE, USA
Note: By making a purchase on our Website, you agree to this Return and Refund Policy.
ProGolfSimulatorShop
Email: support@progolfsimshop.com
Phone: 402-414-0591
Address: 1720 O Street, Auburn, NE, USA